Welcome to the Sonoma Goods Shop FAQ page! We’re here to help make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Product Information
1. What types of products does Sonoma Goods Shop offer?
We specialize in comfortable, stylish, and versatile clothing and accessories designed with moms in mind but loved by all. Our collection includes Accessories, Athletic Shoes & Sneakers, Boots, Bottoms, Clothing, Coats & Jackets, Dresses, Drops, Earrings, Gowns, Hair Accessories, Hats, Jeans, Jewelry, Multistrand necklaces, Necklaces, Outerwear, Pajama Bottoms, Pajama Sets, Pajama Tops, and more.
2. Are your products specifically for maternity wear?
While our products are famously “Designed for Moms, Loved by All,” focusing on comfort and versatile style, they are not exclusively maternity wear. They are designed for everyone seeking quality, comfort, and elegance.
3. How do I choose the right size?
We recommend referring to the size chart available on each product page for accurate measurements. Our clothing is designed with a comfortable fit in mind. If you’re between sizes or have specific questions, feel free to email our support team at [email protected] for advice.
Ordering & Account
1. How do I place an order?
Simply browse our website, select the items you love, add them to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.
2. Do I need an account to shop?
You can check out as a guest. However, creating an account allows you to track your orders, save your shipping information for faster checkout, and view your order history.
3. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.
Shipping & Delivery
1. Where do you ship?
We are proud to ship globally! However, due to current logistical constraints, we are unable to deliver to Asia and a few remote regions.
2. What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping: A flat fee of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days, and delivery typically takes 10-15 days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. After processing (1-2 days), delivery takes 15-25 days.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package’s journey right to your doorstep.
4. Why is my order taking longer than expected?
While we strive to get your order to you as quickly as possible, please remember that the delivery times are estimates. International shipments can occasionally be delayed by customs processing or other factors beyond our control. Your tracking information will provide the most up-to-date status.
Returns & Exchanges
1. What is your return policy?
We want you to be completely satisfied. We accept returns within 15 days of delivery for a refund. Items must be unworn, unwashed, and in their original condition with tags attached.
2. How do I initiate a return?
Please contact our support team at [email protected] to initiate a return and receive further instructions. For full details, please visit our Returns Policy page.
3. Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the item arrived damaged or defective.
Contact & Support
1. How can I contact customer service?
Our friendly support team is always ready to help! You can reach us via email at [email protected]. We aim to respond to all inquiries promptly.
2. What are your business hours?
Our customer service team operates during standard business hours, Monday through Friday. We strive to respond to emails within 24-48 hours.
Thank you for choosing Sonoma Goods Shop. We’re honored to be part of your journey, delivering not just clothes, but confidence and community.
Sonoma Goods Shop – Designed for Moms, Loved by All.